Xfinity xb7 wifi problems. It is on the opposite side of the house from the gateway.
Xfinity xb7 wifi problems. These devices do not have wifi.
Xfinity xb7 wifi problems Truly bad service for the price we pay. Wondering how i'd go about optimizing wifi 6 performance with XB7 Gateway, Technicolor version, settings are all greyed out, average 600mbps, and about 24 upload on my Wifi 6 Capable Galaxy S20 FE phone Desktop average around about the same when i have the wifi 6 adapter enabled Other house hold devices a few wifi 6 and rest wireless AC I solved the same problem by connecting my old Apple time capsule router to the Xfinity XB 7 modem/router I think my problem was with the XB7 (wifi 6) modem/router rather than the T9. Select edit WIFI settings. I was perfectly happy with my gig speed XB6. Not gonna go back to xb7 unless i start having major issues. I finally got a new router from Xfinity - their top model Xb7, which replaced the Xb6. Steps taken: Pairs with your WiFi devices: WiFi Motion uses your Advanced Xfinity Gateway (XB7+) paired with up to three stationary WiFi devices to create three different coverage zones. Again, this is definitely not an Apple or Android issue. The Xfinity app will not "save" my request to split bands. However, the ultimate test is simple: unplugging the device removes I’ve spent weeks trying to turn on WPA3 wireless security to get 6E WiFi turned on the Xfinity XB7 mobile. You start the setup process on the garage door, and attempt to connect the garage to your home network, and it fails, just like the Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Xfinity split my wifi to a 5 and 2. With the XB7, my iPhone 13 and 15 Pro would struggle to maintain a Wi-Fi connection in my living room, which is one Chances are the XB7 is OK, and the problem is the link between your gateway and Comcast's network. It is as if the phones are not able to access the wi-fi network for calls (but they can browse internet). It's not any of the coax cables I use to connect from the wall socket to the modem, because I have tried two coax cables, one of which is brand new. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. This is the same configuration that I have used for years on AT&T U-VERSE and now Comcast. Advanced WiFi settings for Gateways with this software But now I tested without it and it works well. So I have a direct coax line from the outside ground block to the modem. Spending the last couple days to crack the VPN issue with no success, I finally ran to Xfinity store today and swapped my XB7 modem with another XB7 as suggested by Xfinity Support as well as having my internet plan upgraded from 400/10 to 600/20. In our wifi congested area (partly because of hotspots all defaulted on by Xfinity) my XB7 has locked it's 2. The ethernet clicks off after a minute or two of working, then the 2 solutions are either unplugging the modem from power, or switching which ports the switch is plugged into. ditching comcast was the best day of my life. I put the XB7 back into transmission WiFi mode and the internet is stable although the Airport Extreme now throws Double NAT errors. Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. @user_828f6d FWIW, after upgrading my XB6 to XB7 in February, I've had nothing but ongoing internet connectivity issues. 1 or newer. I've been having problems with my XB7-T modem/router since day 1. 1 like WiFi bandwidth and channels. Using WiFi 4 on 2. 0ghz login on my Xfinity XB7. I tried to use the "working" Ring doorbell on the Xfinity wifi, but I had no luck. Ended up replacing the router as well with an Asus RT-AX82U. Wi-Fi 6 is now working. Hi, I set up my new XB7 Gateway Modem/Router yesterday afternoon and everything was working great, my ring cameras/chime connected perfectly and devices in other rooms connected and worked. I used to get maximum speed, 1400mpbs dl and 40mpbs upload with the old XB7 on 5. Learn what to do when you have a problem with a Nest Thermostat connected to your Xfinity Home system. I only have internet with no TV or Phone service. It always has. The wifi speed on this one is even worse. They are both white towers with two telephone jacks and four Ethernet ports. Contacted xfinity support around 10 times and no solution. Our cellular providers have worked with us and they could find nothing on their end. Simple question: Should I install the XB7? or just return XB7 to Xfinity! :( Please help me! I have a very stable network (Xfinity XB6 + Airport Extreme 6th Gen + Netgear AX8 Wifi Learn how to update your WiFi driver to work with your xFi Advanced Gateway (XB7/XB8). This is the UN-OFFICIAL discussion and support group. Since a couple of days, XB7 is dropping connections randomly. There is no point in having two competing WiFi networks How can I find out what, EXACTLY, xFinity tweaked to allow my LIFX products to work properly? There are a number of forums on the internet complaining about the recent inability to connect LIFX products to an xFinity Gateway, but I have not seen a definitive answer. 0ghz wifi Not sure if I should return my XB8 :( Xfinity customer service helped me with this issue last month and marked my post as "solved," but the problem has returned. Xfinity has already sent out three technicians with a fourth one coming out tomorrow. 4ghz wifi cannot reach 100mbps even if I am 2 ft away from the modem/router. It turned out to be interference from an LED lighting fixture with built in motion detector in my garage - unplugged it and all my WiFi issues vanished! Once I started to suspect interference, I turned off ALL power at my house's breaker panel except to the XB7 gateway (5 GHz reappeared and speed tests went from 60 Mbps at best to 500 What Is The Difference Between Xfinity XB7 and XB8. Edit: XB7 Arris Modem Blocking Wi U. I finally turned the XB7 into Bridge Mode and connected it to my old Google WiFi and no problems at all with HomeKit. The terminology of "reset" and "reboot" within the XB7 is a little confusing. But my Google Nest Wifi router, connected directly to it only reports speeds in the neighborhood of the 880Mbps. not thinking it was Xfinity wifi causing the issues. We were using the Xb7 router with a D-Link 1000Mbs 24 port switch. Its pretty new so I figure firmware updates will improve it. (Samsung Galaxy S10 series and up, iPhone 11 and up, newer iPads, even the PlayStation 5) Comcast has a newer generation of XB7 that supports high-split. 4 is on. Either way, Comcast has enable it on the network, and Comcast hasn't done it yet. I have noticed that both the XB7 and XB8 modems have the capability for the 160 MHz bandwidth on 5 GHz. 5 port on your XB7. Never any issues up until XB6. I have contacted xFinity support several times and received the following response: (1) that won't work, it is designed only to connect via WiFi (not true), (2) Suggested I power cycle the gateway and Pod (worked only briefly) (3) connect the pod directly to the ethernet ports on the back of the gateway (that does work but isn't practical) (4 Found a bit of a simpiler solution. Every time in the recent couple months, the IPv6 address is gone I have an issue where signal is not getting passed from our Xfinity router (XB7 or XB8) to the switch which connects to other devices. I just sent you a DM. Again, I have an iPhone 11 Pro. 4/5 channels, just realizing with your post that the xb7 does not operate at 2. If I disconnect/reconnect wifi, speed will go back to normal which is above 300 mbps. Network connection problems are often due to poor coax connections or damaged coax cable, usually in or near your home. Done everything (cable, reboot etc) and also exchanged the XB7 at Xfinity store. Then you can switch your device back to the XB7 based Wifi. There are known issues with the bridge mode of the XB7 that limits your download speed. When I try to update my Wifi password in the Xfinity app or from the Xfinity web site, it appears to work. If you’re still able to return the pod and get your money back, do it. If the XB7-T is not bridged, there is no issue other than double NAT. However, it uses cellular data to do what it cannot do on my home WiFi. February was OK but then starting in March, my internet connection would drop consistently In my experience the WiFi is better but I've heard if you have a lot of older devices, they can have issues with the 2. I just received and set up a new XB7 gateway. 4 and 5 . 4 Ghz network because it uses WPA3, and some older devices don't recognize it. Customer service is no help on this issue. Nonetheless, for any technical support or WiFi issues, I (the son) am the most capable to fix things connection-wise. The last tech I had out just straight up told me to get my own as the Xfinity-provided modems can not only be refurbished, but also just do not allow anyone to change core Unfortunately,I too have had many problems with COMCAST, and have exhausted all troubleshooting steps with COMCAST. 11g/n/ax to 802. I put the XB7 in Bridge mode and the internet kept dropping every 5 mins, even though the router showed a live connection (green light). These devices do not have wifi. Xfinity gig internet. Like XB8, XB 7 is an advanced gateway Xfinity offers with its internet service. Most of them being smart home devices, and only 2 heavier bandwidth devices that are streaming and gaming at the Epson printers issue with new Xfinity router XB7 Solved! This is not a question, but an answer to many questions I saw on this topic. I then called Xfinity tech support who then ran several tests and couldn’t find the problem so they arranged a service technician to come to When I installed my Xb7 it asked if I wanted to use the settings from my Xb6, I said yes, after the install everything of mine did connect automatically, so yours should have, I don't know how you had your Xb6 setup, the Xb7 combined the 2 WiFi bands into one, some WiFi cards don't play nice with that setup, that's why I made that suggestion That sol would include me, trying to use the anova precision oven and even though i took steps to separate the 2. Also, we are supposed to be getting 800mps, often only Our family recently signed up for Rogers 1. 11 a/n/ac" and the section is gray out and can I have the xfinity xb7-t modem and I’m having an issue with my Ethernet ports. Instead, type "Xfinity Support" there. The biggest concern is with AX (Wi-Fi 6) turned off for 2. Here are the troubleshooting steps I have taken so far with no luck resolving the issue: Disconnected and reconnected all indoor cables; Disconnected all but one device for testing; Disconnected the TV box; Disabled Xfinity Hotspot; Disabled IPv6; Disabled Advanced I had my own Motorola modem with a google Wi-Fi router and I had ZERO issues for years. This causes slower speeds and congestion. An Xfinity Store manager said it was possible, but the app and IP of the model have only WPA2 as an option. They claimed it was the latest and greatest modem. Device was replaced, returned and then a replacement XB7 (current device). com. 4 GHz and WiFi 5 on 5 GHz is basically what it seems like the XB7 is doing. The Xfinity XB8 review indicates Comcast gave me the XB7 when I went to them with my old XB3. XB7 is from Comcast. As a workaround, I disconnected my Android device from Xfinity WiFi and connected to my iPhone’s cellular hotspot. When testing speed over Wi-Fi on my cell phone from the same location, the speed is consistently faster. I have searched and searched and cannot find the answer to this issue. If you haven’t replaced your Comcast modem, do it since it sounds like it used to work. So I once again put the XB7 into bridged mode and put my Google Nest Wifi gear back into place. They performed some diagnostic tests remotely, tell me the issue is fine. Comcast XB7 (Technicolor CGM4331COM 2. Problem is, I like the parental controls of Xfi and in Bridge Mode my Plex server has problems with remote viewing. sorry your stuck with comcast who can never get a bill right and only credits your account and then does that wrong an each time you have to sit on the phone for over an hour to speak to a rep. A factory reset did solve the problem, though! Original: I switched to Xfinity internet in October 2020, and got an XB7-T modem. that fixed the port forward option among other things. The first troubleshooting step was to replace the previous XB7, which had this similar issues. Thank you though. I insist the issue is present especially with one device have buffering issues and wants present prior to upgrading to the XB8. I set the XB7 modem up on the app, and everything went well. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Just to try my luck. But the XB8 has I have (had) a stable Xfinity Wi-Fi setup. Was fine for a few more weeks then I lost my wifi network on my list of networks on my Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests Hi, the PS5 is the only wireless device having this issue. We did not have any issues with Wi-Fi calling with If I click "Xfinity Wifi hotspots", it shows a map of my neighborhood. But it does not update the modem. I have a XB7 (Model: CGM4331COM) that I would like to use as my router with the WiFi turned off, and I would like to use my Orbi Router RBR50 and Satellite RBS50 in Access Point mode, but as soon as I get to the last step of connecting my Orbi satellite wired directly to the Orbi router, my internet connection goes offline until I disconnect the Orbi router and satellite. Select WiFi 3. Tech said XB7 was garbage. If your're seeing WiFi degredation, any wireless extender including xFi Pods will help, I recommend if you can hardline a repeater to do that instead. If you have an xFi Advanced Gateway (XB7 and higher), you may need to update Windows PC Wi-Fi drivers in certain devices, so they can connect to your in-home Wi-Fi network. I was regretting the upgrade. my wife & I both had new Xfinity iPhone 10’s. XB7 I has better Wi-Fi and supports WI-FI 6. WiFi devices suffer from spotty Internet as well when it happens. Select Wifi Details 4. In the cable boxes under Device Settings / Network, there is no option to change the Wi-Fi network to the Google Mesh name. If it's Xfinity gear, the one with the orange or red stripe is 2. I have no problem pulling a IPv6 address from the XB7 modem. I know some people can’t for some reason( I think cause they did the whole automatic WiFi where they mesh together both 2. 6. The problem affects both incoming and outgoing calls intermittently. 3. Requirements. 4 GHz--still no luck. I've confirmed the driver on my computer also supports WiFi 6 - however when I look at my WiFi properties - it's showing that I'm on Wi-Fi 5 (802. The Admin tool settings can cause issues with the automatic options we manage on our Xfi gateways that is why it is limited and most options are controllable using the Xfinity app. I have the above router attached to my Xfinity XB7 modem. And The troubles greatly out weigh the benefits. WiFi is still flawless Our xFi Advanced Gateways support the latest in Wi-Fi technology, including Wi-Fi 6, Wi-Fi 6E, and WPA3, the latest generation in mainstream security for wireless networks. 1st attempt; Xfinity sent me a Xb8 modem by mail which I installed myself and immediately had Wi-Fi issues. Get notified when motion happens : When the feature is enabled, you’ll receive a push notification if movement is detected in your coverage zone. The Wifi is now not usable in more than half our home. As you are typing a drop-down list appears. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 2 days ago my Macbook Pro lost its ability to connect to home network. a temporary eathernet cable run from the modem up the stairs down the hall and into the office to solve a spotty wifi issue. Issues also persist with or without the modems being in bridge mode. Turn off WiFi 6 support on you XB7. All 10 devices in household immediately connected. I'm experiencing speed issues now, seems I'm getting throttled by Comcast, but not sure why. Google Wifi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. If that doesn’t work try a good 3rd party WI-FI router. 11 a/n/ac - and there's a dropdown there to change it, however it's greyed out - so I'm not Both support Wi-Fi 6 (802. It Installed easily and it seemed to have fixed my WiFi calling issue. While it says it's connected to the XB7 Gateway, it won't print through that. The chances of 2 bad modems with the Following this XB7 firmware update, our Wi-Fi devices no longer connect to our XB7's Wi-Fi network(s). Have restarted several times a day. The number of devices in the home connected via wi-fi is 10. All computers are now able to establish VPN connection to the remote server. LLD comes as a firmware upgrade, so it will be widely supported. . The XB8 is slightly larger, with a rounded top and a USB-C port on the back. 0*): Yes; Home hotspot capable: Yes; Compatible with Xfinity Home Pro Protection: Yes; Compatible with Xfinity Home Self Protection: Yes; Compatible with Xfinity Storm-Ready WiFi: Yes the tech was here for 2 hours, brand new coax from node to me, replaced xb7 with xb8, lousy, the xb8 keeps dropping the 5GHz signal, very unstable, this was the senior tech and the zone manager, the phone help the tech calls into stated that the xb8 units were not ready and have a known firmware issue with the wifi. However, this gateway supposed to support WiFi6 (802. "I recently upgraded my XB7 for an XB8 because the 5ghz SSID on my XB7 kept dropping everyday. I had to rent an Xfinity Gateway (I received an XB7 which is compatible with my It is shocking how much signal was lost by "upgrading" to the newer gateway router from Xfinity. You can do this on both the 2. The Gateway access grays out all options. I need the 2. But the PlayStation network side of things use IPv4 and that’s where the issue lies. At this point I am pretty convinced that it was the firmware update that might have done the job. How old was your XB7, and how long was its 5GHz stable? Unless I missed sth, did you split the two WiFi bands? I just got the XB7 from a Xfinity tech who came out to replace cable outside, and it's Night v. After multiple techs, I'm not The Wi-Fi signals to all of our cable boxes except our main living room next to the router are very poor from the X1 box, but there are Google Mesh points RIGHT by them all. I think taking even 5 seconds to google “xb7 intel puma modem ping“ will reveal tonnes of issues with this hardware. 5. All PlayStation games use IPv6 for online play which I’ve never had an issue launching a game and playing online. 5Gbps, the others are 10/100/1Gbps. Answer: The Xfinity XB7-T and XB8-T modem/routers look pretty similar. Reply reply If the wired connection is good from the xb7 and just the wifi sucks, you also have the option of putting it in bridge mode and connecting it to a dedicated router of your own. 79. 4. You mention "signal levels". 4 wifi to compete against the most powerful signals on the most congested channel! How is this helping me or anyone else? Let me change the channel please! This all becomes confsuing since the App and Admin tool both use old nomiclature instead of WiFi 5 and 6. 11ax)- Wi-Fi 6 technology which you will find in most modern devices. A decent router has way more customization and potential for good wifi than the xb7. If I switch the MAC filtering options to ALLOW-ALL, the devices will connect; however, if I configure this setting back to ALLOW, as it has been for years, our devices cannot connect. No issues with my WiFi Calling. They tell me the issue is fixed. The ethernet port on XB7 status is inactive on ports 1,2 and 3. the XB7 also has It's not that the XB7 router modem is not functioning. 7 Messages. to find logs that show drastic fluctuation in upstream and downstream power levels this could be what is giving 2. I disagree and counter argue w solid logic and demonstrate with technical issues. I am an Official Xfinity Employee. 11b protocol, yet another hurdle. Xfinity better get a permanent fix without people needing their own equipment or they are going to lose a lot of customers. Thanks for your response, XfinityPeterH. The name of my XB8 Modem was "XXXXXX WiFi", but the XB7 would only allow me to name it "XXXXXX" saying that a space was an illegal character. What is going on with WiFi 6 and my XB7 Gateway with Ignite Internet Gigabit-Unltd plan (1GB/200MB)? The download/upload speedtest on my Win 11 laptop, about 5' from the Gateway, was fairly consistent at 707/172, but starting about a month ago the speeds will drop to 130/62 within 5 minutes, and on some occasions to as low as 60/10. If you have questions about your services, we're here to answer them. First, go to your wifi adapter's settings/properties, Advanced Tab, (every wifi card has different options) some Recently got an XB7 as part of Triple Play but the wireless keeps dropping or slowing to a crawl. Hello and welcome to Comcast. 5Gbps you can get up to 1. I am using SONOS Net instead of the normal Wifi. Just turning off the wifi on the xb8 has solved 90% of my problems. Rumors are maybe in Excellent wifi, cool to the touch and zero issues. I am able to change the setting in 10. 1) that shows: Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi-Fi network and improve Wi-Fi coverage. These problems all started the day after we swapped out our old gateway for the new XB7. My 5ghz SSID has now been down for an entire week. New Post - Tech Support This is a valid question and it seems you have some background with the capabilities of the XB7, but if you are a Comcast employee this isn't a great image for an official and public Comcast support channel. 191, of course the laptop has The ethernet off of my Xb7 doesn't work, but the wifi works fine. My issue is with WiFi settings. 4 GHZ wifi, please refer to your router guide or you may contact your internet provider directly. where I have linked to two NAS devices and an Epson projector with an ethernet port. Then on Dec 25, 2023, my Wife went to print, and the Epson printer will no longer connect. The xFi Advanced Gateway (XB7 and higher) is the only device currently offering a backup battery for purchase (non-EPON) Link cordless phones (CAT-iq 2. WiFi calling and texting issues since upgrade. Select "Xfinity Support" from that list. When I initially set it up, I noticed my phone was getting WiFi 6, which was great. The XB7-T is bridged and after about five minutes of operation, I begin dropping packets. Type your message in the text area near the bottom of the window Press Enter to send it I too am having the same issue, it seems maybe 1 out of 10 tries it connects via live view, the rest of the time, failed to connect message, I see the idea with the reserved IP address as a possibility but it didn't work for me either, as the device supposedly comes out of "sleep mode" when triggered or queried. Plus, speed is reduced and fluctuates using the Bridged setup. So far I like it but it is still too soon to make the final determination. This XB7s we're different one being the XB7-T and XB7-B (if I recall correctly). A bit worse on the other. Still dropping connection. 99. When I check the modem's settings, the old password is still set and devices will connect using the old password. I reboot printer, reboot Xfinity router, still won't connect (note that I have 24 other devices connected to Xfinity Wi-Fi: Apple I switched to Xfinity internet in October 2020, and got an XB7-T modem. I thought it might be a power issue, so I charged it for 24 hours--no luck. If the fan is not supposed to be running continuously on the new XB7, can someone tell me why? TLDR: The new XB7 modem has a cooling fan that does not run while the unit is operating normally. XB7 had trouble, particularly in port forwarding, which wasn't working. The XB6 was bridged before and worked fine. It's a fixed value set to the Xfinity network name. This article outlines steps you may take to prevent your Xfinity Internet device from overheating. I can't imagine that they wouldn't have done something about it if all XB7s were causing this problem and making everything but a couple Windows machines fail. I need to have a way to allow a 2. At first, the router was connected to one of the non-orange marking ports. Please note we're currently seeing connectivity issues related to the following router/modem: Xfinity Xb7 . Thanks for your help with this. Speed test shows under 10 mbps as it happens. 4 and 5 GHz frequencies, I'm wondering if the XB7 is still using things such as OFDMA. I've reset to factory defaults three times now and each time set up the XB7 as a new device so no previous settings were interfering. It almost feels like the connection gets timed out and never reestablished unless we disable wifi calling and then reenable wifi calling. I bought a standalone wifi router to use. 2) there have been line problems in my area multiple times, and when I There are known issues with modems using the Intel Puma chipset but Xfinity is still handing them out. Since your internet is working as intended and you have checked your modems By a gateway issue I just mean an issue with the XB7. In other words a bug. An "Xfinity Support" graphic replaces the "To:" line. I tried disconnecting and reconnecting via wifi and Im still experiencing issues with lag. XB7 may support it as well, not sure. god I am so happy i don't have to deal with that shit anymore. I cannot change the Wifi password from the modem itself - that option is grayed out. Similar to what others are saying, the only folks in my Ever since we upgraded our Xfinity service to 1000 Mbps and equipment to the xFi advanced gateway (XB7), we have been having issues with our AT&T wireless phones using WiFi calling and SMS. I can't figure out how to get 6G speeds. XB7 routing + DNS + DHCP + IPv6 functions are already validated by Comcast within their network/servers and Orbi is a WiFi beast in AP. They keep sending me a new modem which is not the issue. My home is not shown as being a Wifi hotspot on the map, yet the XB7 is most definitely broadcasting XFINITY and XFINITYWIFI. Google Wifi products include the Nest Wifi and Nest Wifi Pro. Same Xfinity gateway, same settings, same Epson printer for more than 1 year. Android Device . My iPhone also has the same issues with the WiFi. Upgraded to the XB7 white modem/router a week ago with no problems. 5 gbps internet service. I was wondering how can I fix that and get it to blink green. I have received a replacement because I was told the fan is supposed to spin, but the replacement XB7 unit has a fan that does not spin either. But using bridge mode with XB7 shows an extra hop adding more delay (source: John Glasscock on YT) Xb7 issues - lost the ability to change wifi channels and channel bandwidth . I went into the Xfinity Admin / gateway settings (Gateway -> WiFi) and saw the 'Mode' is set to 802. Devices that directly connected via Ethernet are getting disconnected and dropping. In this configuration, I had zero ethernet All the above is based on a LAN not WiFi. We've had the XB7 Gateway since April 2023 and the same three Xfinity pods since 2019. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. The "To:" line prompts you to "Type the name of a person". I have been having issues with the XB7 Slow upload speeds since December 2021. 0) cannot simultaneously support xFi Pods (single gigE model) and MOCA (Actiontec ECB6200). Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time I would like to hear from users successfully using Xfinity's XB7 CGM4331COM (Technicolor) modem Gateway. No issues with hardwired devices. I really think you need to ditch the XB7 WiFi or try to get Comcast to replace it. Wifi speeds are slower across the board. Fun facts: If you upgrade your NIC card to a 2. I went to a retail store and switched out another xb7 router. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. 4 & 5 Installed 1 Gbps service with a XB7-T xfinity wireless After the firmware update the Orbi works with no issues and the Xfinity router is set with bridge (DISABLED) and wifi on. If Comcast makes any change to their internal servers or XB7 firmware, I don't have to worry about compatibility issue with XB7 not wrking after XB7 firmware update or Orbi firmware update. did you figure this out? I had a Linksys MX8500 Wi-Fi 6E connected to my XB7 (now XB8) and I had no issues with 6 Ghz. When we revert to NON BRIDGE MODE, the speed is in excess of 900mb/s in Bridge mode it is about 350mb/s which was the internet speed before the XB7. Thursday, April 18th, 2024 4:47 PM. You must at least have Android 8. Has been nothing but problems. plugged into a Windows laptop, I get the 900+ speed and the IP is shown as xxx. This solved the problem and I was able to download the app to my Android device via cellular hotspot connection. My current, internet & hardware: Xfinity 1GB internet service, which now supports up to 1. 0. 0 modem. 11ax) and so far I don't see it at all. Or the T9 does not like Wifi 6. Then all of a sudden, the Services, WiFi, and Security tabs on the app went missing. the "unlimited data" package is only available if I use the XB7 hardware. 4 GHz band -- change Mode from 802. 1 modems are certified for it. Comcast mentioned in the XB8 press release that it is supported. Since adding the new modem, I've experienced random interruptions while connected through ethernet and Wifi when streaming video (buffering animations), random Wifi disconnections, and disruptions while playing games, both on my PC and through Geforce Now. Hi! So, my WiFi connection has been crazy after upgrading to the new modem/router XFINITY has, XB7. It appears that xFinity DOES have a definitive answer, but they're not sharing. I'm so annoyed. More diagnostics. by today, couldnt make sense of the situation and decided to swap the gateway device. Only certain 3. I was able to solve my issue by going to the older XB7-T and I was getting a solid 500Mbps on the router, and was nailing over 900+ Mbps on a direct connection with a computer. The issue appears to be that wirelessly the XB7 in forced mesh mode is not optimized to deliver the fastest possible 5 Ghz speeds to the latest Wi-Fi capable devices Hello, I am having similar connection issues with my Playstation 5. I’m having no issues with the WiFi and when I test that it’s usually around 400mps. 2GB, through XB6 (Technicolor), provisioning my LAN & WiFi and reliably getting 900+ Mbps downloads (at the XB6) on my ethernet LAN; reliably using 2. WPA3 can supposedly be turned off in the app, but it can be frustrating to find. Xfinity gear is Yugo of networking equipment. I see where several people have had similar issues Google Wifi is the mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. Installed an xb7 tonight. Xfinity For full functionality of this site it is necessary to enable JavaScript. It is on the opposite side of the house from the gateway. Asked for and received the XB7. My primary connection for SONOS to the XB7 is through a SONOS BOOST. 11g/n. user_srdz8q. "It's not the gateway" Yes, it is based on just even looking at signal values. 1 modem; Arris SB6121 is a slow 4x4 DOCSIS 3. I presume it is an issue with ping but when I test my connection on my phone my ping is 21ms and download speeds are pretty consistent at around 400Mbps. Both are connected on 5Ghz Wi-Fi 6. She never had issues with dropped calls but I did and had stand outside to make calls over their carrier @AGnana Regrettably, this is a technical direction that Comcast chose to take:. If I click "Xfinity Wifi hotspots", it shows a map of my neighborhood. Since upgrading to XB7 (in bridge mode) wifi connected devices keep dropping home network (full bars) and connecting to hotspot (one bar) but WiFi connected devices will periodically disconnect form my home network and connect to "Xfinity Mobile" which has terrible service and is a network that cannot be removed from the device memory For more information on how to connect to a 2. I get a bit better distance on one end of the house. I know I am getting close to 1gbps on my wired devices but WiFi is close to 200-400 mbps. 4ghz login separate from my 5. 11ac). Login to the router, then in the 2. Next consider the possibility that something’s amiss with Wi-Fi on your PS5. The phones were purchased in 2023 from xfinity, being replacements for our iPhone X which worked perfectly with xfinity wifi calling with the xfinity equipment. Initially was fine but after a week, it would disconnect. Both offer faster-speed Wi-Fi for your home devices. That also did not help. Had to move the modem to a different outlet in the house. However, hidden networks on a strong radio are still being broadcasted from my XB7. 4ghz on the 802. I'm on a 300Mbps plan with the XB7 modem, which I was given recently when I upgraded my speed. It has to be a work in progress. ; To change the security mode, select your Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Ever since we upgraded our Xfinity service to 1000 Mbps and equipment to the xFi advanced gateway (XB7), we have been having issues with our AT&T wireless phones using WiFi calling and SMS. Here are the steps you would need to take to change between WPA/WPA2/WPA3: If you have an xFi Gateway (see eligibility and details), use the Xfinity app and sign in with your Xfinity ID and password. Arris SB8200 is a DOCSIS 3. Tech was sent out to diagnose and ended up giving me the option of going back to the XB6 or upgrading to the XB8. have a XB7 since the release and it worked fine. 4 and 5 WiFi signals. fucking gigabit fiber made me so happy and its less than what your paying. Before moving to XB7 I did some research and I got completely scared with so many posts related to WIFI issues, speed downgrade and constant internet drops. Now i’m using the XB8 and the The issue with the mobile network is expected b/c of the poor service in our home but we are already connected to a wireless network/Wi-Fi (and they are set to prioritize Wi-Fi over mobile). This is an approved modem from Xfinity and I bought this in May after dealing with months of issues, tech visits, and no solutions on a DHCPv6 issue within my XB7 modem. I think I changed something in the radio settings, and I lost WiFi 6, it’s now WiFi 5 at best. If you have a high Hello @amber9 , thanks for reaching out for help with changing the security protocol on your Xfinity Gateway. You will see an option you can toggle on and off to manage each band individually. I'm sorry to hear you're having issues connecting your new camera system to your network, but you have definitely come to the right place for Edit: Never got any steps folks gave me to solve the issue. Regarding the Wi-Fi radios, if I both "reset" and "reboot" the Wi-Fi module within the XB7, in other words, if I wish to completely wipe out/erase the Wi-Fi configurations and start over, am I correct that I do this, via the "reset"/"reboot" troubleshooting I am so glad I found a post, finally, that addresses the problems I’m having at my home with wi-fi calling using my iPhone 14 pro and my xfinity modem. So xfinity technician came. You are in the right place and I am happy to assist you today. Closed. 4GHz. There are a few things you can check/try depending on your home network. I've had four different xb7 modems in the past year to try and resolve this and that doesn't work. It is 100% completely an Xfinity issue. I am having these wifi speed drops at random times of the day. Latest Anova We've been having trouble with slow and intermittent wifi for a few months now. Anyway, I have a system of switches and connections setup via Ethernet (1 primary and 4 intermediary) and I have two problems regarding them, though the wiring and everything does work. Under "Gateway > Connection > Wi-Fi > Edit 5 GHz" in the gateway configuration in the "mode" option, it shows "802. But, if on your laptop or smartphone you switch that devices Wifi from the XB7 wifi to the wifi of the printer, you can then send your print job to the printer and (at least for now) it seems to work. If you happen to have a 1Gbps switch around, you could just plug into that and see if the computer port will do 1Gbps for a test. The ports have been known to flake out entirely on XB7/8. I am sorry to hear that your ethernet ports are not active. Although my gateway speed tests great and all wifi connections test good, I continue having intermittent To take advantage of this advanced technology, it’s important to maintain the WiFi enabled devices in your home. If you have an xFi Advanced Gateway (XB7 and higher), you may need I went from an old black tower type XFI wireless gateway to a white box XB7 and went from having no issues with the old modem, to issues every couple of minutes. I am trying to see if the So, my WiFi connection has been crazy after upgrading to the new modem/router XFINITY has, XB7. I have the RBR853 mesh system. What I don't understand is the XB7 was reporting speeds exceeding 1200Mbps. 2Gbps via the one 2. xx. Same issue as you. We cannot send SMS text messages or make/receive calls. We live in an area with very Regarding bridge mode, I am seeing a lot of connectivity issues with the XB7 in bridge mode. I think I have seen My XB7 is on the main floor with 5g turned off so not to interfere but 2. xFi Gateway (XB6 and higher): Most of these Gateways have been upgraded with software that manages advanced WiFi settings automatically to help optimize your home network and provide the best performance possible. Part of that deal was to replace my personal owned CM1100 to a rental (covered in deal) XB7. However, after a few days, an upgrade was pushed to my box that fixed the issues. 224. Interestingly, my XB7 was on bridged on mode with an external router connected to it. I'm regretting being upgraded. Only i I have multiple SONOS devcies conneted to the XB7 modem wihout any issues. The problem is, the XB8 does the same thing. I have the 1200mbps plan but with only a gigabit router, and my speeds only ever hit 650mbps when in bridge mode. Whenever I plug the Ethernet in the light on the back blinks red/orange and this caps my speeds at 100 mps. 2. Is it available with this combination? AXE5400 Tri-Band Wi-Fi 6E Router. And the Orbi pulls it upon a reboot or reset. How can I stop the XB7 from doing so ? Please help. This subreddit is not affiliated or run by Google. Speed test shows average under 50 mbps (all the Learn what your Xfinity Gateway LED lights mean. 0ghz wifi cannot reach 1000mpbs, unless channel bandwidth was somehow magically changed to 160Mhz. I have the XB7 in Bridge mode. With the eathernet cable I achieved a stable 350 mps D/L speed, then with the MoCA u/CCKaitlanM yes, when I try to change the WiFi Channel Bandwidth, the settings are greyed out and there is a message in the admin console (10. The link everyone s I have a new camera system and am unable to find a way to access the 2. But heard people were having quite a few issues with: iPv4 having an extra route to the XB7 and adding more latency- normally when doing a trace route it shows your router then the node in your neighborhood. Literally just finished retrograde from Xfinity Modem/Router XB8 to XB7 and it had no effect on my inability to perform iPad Pro or iPhone iCloud backups! This is not an Apple issue it is an Xfinity software issue I recently got a new xb7 gateway with 1gbps speed plan. As I spend hours figuring this out, I though it maybe helpful to someone else. Has Comcast investigated this? I've always used my own wifi router and all my Comcast devices had bridge mode enabled. 4ghz login for my WiFi door lock. My network hasn't dropped or shut down since I stopped using the one built into xfinity's modem. "Sir, you can disable wifi in your admin panel" My XB7 is in bridge mode, with WiFi already as-disabled-as-I-can. Eventually (I forget when exactly) I got curious and was exploring the xFi settings. By removing the "ax" you make the router go from Wifi 6 to Wifi 5 support. WiFi connection drops randomly throughout the day, pretty frequent at times, in fact. I have both wired and wireless SONOS devices. Replaced an xb6. Not sure who made No issues on WiFi but dropped ethernet connections every ~5 minutes and 5 seconds. I said yes on the XB8. There is some issue I recently swapped my XB6 out for an XB7-T because Comcast would not provision my upgraded speed package on the XB6. Refresh until you see your printer (even in half connected mode, the software will find the printer, but make sure the wifi is All of my neighbors have Xfinity and they all have the same problem. 0. Xfinity XB7 Gateway - Smart Home Devices Not Pairing HomeKit / Direct Tonight, I also just decided to re-add the MyQ garage door openers to the actual MyQ app, and that wifi setup process is also not working. I worked with Ring support, who helped me try the doorbell on my Verizon wifi—it worked great. qkuidwalvfexsbujxnzhidgbimriwdgflvmpcigmdvzacrojoefc