All you need is your mobile phone and enough money in your M-pesa account to pay for your KPLC Prepaid Token. May 16, 2024 · The Kenya Power and Lighting Company has done this through the prepaid token meter system, commonly called the Consumer Interface Units, introduced in early 2009. Choose the bank account number to pay from e. Getting Electricity. The Kenya Power and Lighting Company (KPLC) on Saturday, February 10 announced a power outage affecting purchase of electricity tokens. A stronger network connection enhances communication between the meter and the KPLC systems, facilitating smooth token loading. For CONLOG meter numbers, press #100 enter or # 4. So, how do you fix it? A woman paying her KPLC token through her mobile phone (L). Sep 15, 2022 · "I was shocked since previously, this amount got me 62. How to Fix KPLC Token Meter Not Connecting. Call Customer Care To Fix KPLC Prepaid Meter When Not Loading. The firm’s manager for Coast region, Mr Phineas Marete, emphasised the urgency of the situation, stating that failure to reset and update the software will result in consumers being unable to use newly Sep 5, 2022 · Enter the business number, which is 888880, approved by KPLC. 5 units they currently receive. First, you need to obtain the official KPLC Prepaid Token Reversal/Reallocation Form. Feb 13, 2024 · In a notice issued on Tuesday, the power distributor notified Kenyans that the system was now operational and that customers can now purchase their tokens through the M-Pesa Paybill number 888880. Proceed to enter the business number 888888 for postpaid Jul 18, 2019 · 10. In Kenya, when we talk about electricity, the first name that often comes to mind is the Kenya Power and Lighting Company (KPLC). That is how to fix KPLC prepaid meter when not loading the tokens. Faulty Components: Substandard or counterfeit meter components. About Kenya Power. While launching the ‘Update Token Meter Yako’ campaign in Nairobi, the company’s Managing Director, Joseph Siror, stated that the exercise aims to transition prepaid users to a new Kenya Power on February 10, 2024, at around 7:50 PM issued an update noting that normal services had resumed in token generation and postpaid bill payment. "We wish to inform our prepaid and postpaid customers that we have resolved a technical hitch that was affecting token generation and postpaid bill Jul 16, 2024 · On June 12, Kenya Power and Lighting Company (KPLC) launched the 'UpdateToken Meter Yako' initiative to upgrade the software on all prepaid token meters. Contacts. 4 million meters will be upgraded and warned that all prepaid meters not upgraded by the August deadline will not accept electricity tokens. 00 2. Jul 7, 2024 · "Your meter 54601xxxxxx is scheduled for Update Token Meter Yako Campaign. The update, which is free of charge, is crucial for customers to continue enjoying uninterrupted electricity services. This code offers a quick and convenient way to access various KPLC services, including token purchases. Jul 16, 2024 · On June 12, Kenya Power and Lighting Company (KPLC) launched the 'UpdateToken Meter Yako' initiative to upgrade the software on all prepaid token meters. Enter the token into your Consumer Unit. Looking at the new token bill breakdown, I have noted the following changes; fuel energy charge has been raised from KSh 4. Feb 21, 2024 · Consequences of Bypassing KPLC Token Meters. Eng. If I had done Sh50 X 12, I’d probably have gotten 60 units. You will receive an SMS from Kenya Power with a generated prepaid token valid for your meter. Jun 13, 2024 · Accidentally purchasing prepaid tokens for the wrong KPLC meter number can be a stressful experience. The service resumed after a technical hitch delayed transactions Saturday afternoon. Under reference option enter the full Kenya Power prepaid 11-digit meter number. Aug 31, 2022 · 9. Enter your M-PESA PIN and await a notification from KPLC containing your token digits. Electricity supply has been made better through this company and the use of technology made it even better to buy tokens. HERE IS WHAT KPLC DID NOT TELL YOU WHEN INSTALLING YOU PREPAID METER KPLC Token Rates: DC (Domestic Consumers) 1. SMEs Applications. The prepaid meters became KPLC’s meters of choice because as the nation’s electricity needs became higher and the KPLC connected households to the grid and installed post paid meters, over the years, those post paid meters became inefficient. KPLC will then generate prepaid token valid for your meter and send via SMS. 0104074121608; Mobile money (Pay bill number 888899, Account No: application reference No. Jun 13, 2024 · Accidentally purchasing prepaid tokens for the wrong Kenya Power and Lighting Company (KPLC) meter number can be a stressful experience. You must provide your name, ID number, phone number, meter number, amount paid, date of payment, transaction reference, and agent used. What is the USSD Code for KPLC Tokens? The USSD code for KPLC tokens is *977#. 4 million prepaid meters at no cost. The CIU unit communicates with the service provider (e. 92 to Ksh31. Using USSD Codes : Dial *977# and follow the prompts to select prepaid services, then choose the option for the latest token. The KPLC token meter allows you to buy tokens where you receive 20 digits which you key into the token meter like the way you top up your mobile phone, and after the token Jun 25, 2024 · KPLC's campaign is dubbed Update Token Meter Yako. Dec 5, 2023 · 1 Featured Kenya Power Explains How Kenyans Will Update Token Meters for Free 2 Featured Casual Farm-Hand in Kipkelion Becomes the Second Millionaire in Coca-Cola’s ‘Kachingching na Coke’ National Promotion Jan 3, 2024 · KPLC will then generate a prepaid token valid for your meter and send it via SMS after which you are required to key in the information on your meter box and press "Enter". Obtain the KPLC prepaid token reversal/reallocation form. 500 can only get about 25. Jan 17, 2020 · How to Purchase KPLC Prepaid Tokens via Equitel Money. P. Buy a new Electricity token for any amount to receive the Update Token Meter Yako codes & follow the instructions given. The utility company said that in the long term, all consumers in rural areas will have to transition to using smart meters. The smart intelligent system will cost Safaricom KES 31 billion, which will be used in providing these smart meter distribution feeders, transformers, and consumers whose usage is over 200 kilowatts. Proceed to enter the business number 888888 for postpaid May 17, 2024 · FAQs about KPLC . KPLC CIU Meter Not Connecting. 000# and 100# can also work on other meters Standard Group Plc HQ Office, The Standard Group Center,Mombasa Road. Nov 4, 2021 · Paying Via KPLC M-PESA PayBill. What is the KPLC Token Customer Care Number? May 22, 2018 · READ ALSO: Buying KPLC tokens - rates and payments 2018. 000# and 100# can also work on other meters Feb 10, 2021 · How to Pay KPLC Prepaid Token via M-PESA. 99 to Ksh26. Low Power Supply: Inadequate power supply to the meter. Attempt to plug the CIU into a neighbor's house to determine if the CIU itself is faulty. Update Token Meter Yako FAQs. 4 units. Here is a very simple procedure of how to Jan 11, 2024 · Kenya Power has increased token charges in its latest review on electricity costs. Following these detailed steps, you can purchase KPLC tokens using Airtel Money. Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection. How to conveniently pay for your KPLC Prepaid Token via M-pesa in Kenya. Dec 15, 2023 · 2. Paying Postpaid Bills via M-Pesa. How to pay your postpaid electricity bill with M-PESA Select Pay Bill from the M-PESA menu. 00 per Unit for Jun 12, 2024 · Kenya Power Managing Director and CEO Dr. Loss of revenue for Kenya Power. Contact KPLC customer service to test and repair/replace the meter if the above steps do not resolve the Apr 23, 2021 · When they came through, I had gotten 5 units for each Sh50, so 25 units in total. Visit the vendor and make payment for your choice; Give the vendor your meter number; Collect the 20 digit token from the vendor; Load the token on your meter and it is done. Alternatively, KPLC customer care can add a debit to the wrongly credited meter. ke Jan 11, 2024 · Kenya Power has increased token charges in its latest review on electricity costs. 4 Jul 18, 2024 · National Contact Centre. Dec 9, 2020 · If you opted for online application for the Kenya Power prepaid meter, you may perhaps need to call the Kenya Power customer service number and talk to the KPLC customer service people about the applicable costs as well as the amount of time you have to wait for your Kenya Power prepaid meteer to be installed. KPLC also notes that you can use the USSD code *977#, visit their banking halls or call them on 97771. During the year ending December 2023, the utility firm increased its customer base by 13. 63 per unit to a shocking KSh 6. Then enter the “Account Number” which is th Feb 15, 2024 · To ensure a smooth KPLC meter allocation process, it’s essential to verify your registration details. For Ksh1,000, they will now get 38. Steps to follow : M-Pesa Pay bill: 1 Enter KPLC prepaid business number 888880 or 88888 ; 2 Enter your 11 digit meter number 3 days ago · Alternatively, you can contact KPLC prepaid meter customer care at 95551, 0703 070707, or 0732 170170. The company hopes to update about 7. Telephone number: 0203222111, 0719012111 How many KPLC customers will connect to token system. It has a keypad where you enter the 20-digit token received from KPLC after paying for electricity units. Households that spend more than 100 units will have the cost of their tokens increased from Ksh27. 97771 or 0703 070 707 | 0732 170 170. Read also Safaricom Shares Simple Tips on How to Get M-Pesa Business Till in 10 Minutes, Updates on Challenges Jan 4, 2024 · The token will be automatically loaded to your meter. Jun 13, 2024 · Here’s a guide to help you navigate the token reversal or reallocation process smoothly. ke Apr 23, 2024 · Kenya Power token Pulse Live Kenya READ: Simple steps to check your KPLC bill online, via email or via SMS or USSD code This could even mean using your neighbour's socket if you share the same line. KPLC aims to minimise power theft and reduce meter reading expenses by shifting consumers to pre-paid meters. Jul 18, 2024 · National Contact Centre. Select Pay Bill from Eazzy Pay. How to Remove Bypass in KPLC Token Meter. The last option is to call KPLC customer care through their hotline by dialing 95551. On Tuesday, for instance, the utility company announced a tender for smart meters in a plan aimed at preventing further intrusion from cartels. The officers will also estimate the amount you will be required to pay for the connection. For more useful tips and tricks related to KPLC tokens, consider subscribing below to receive alerts whenever new content is published. 3, down from the 45. A Monthly Fixed Charge of KSh 120. Board of Directors. Oct 19, 2023 · For the account number, type your meter number and check again to make sure it is correct. Wait 30-60 seconds. , Kenya Power) to verify the code and update your account balance. Power cycle the meter: Disconnect the power source for 30-60 seconds and reconnect. Management Team. How to register the KPLC token meter? Mar 21, 2024 · Kenya Power Company has confirmed that, after the set deadline, all meters will not accept new prepaid tokens, rendering them obsolete. For CIU-PLC meter numbers, press 75# 6. Got to your SIM tool kit app and select M-PESA. Dec 6, 2022 · If you add the Kenya Power bot to your conversations, you will get a list of the services that are accessible. Jun 5, 2024 · Tripped circuit breakers: Check that the circuit breakers for your meter have not tripped and are in the ‘on’ position. Aug 13, 2022 · Kenya Power Tokens Calculator | Calculate Kenya Power Tokens, Electricity tokens cost in Kenya - FCC, Forex, ERC, WARMA, REP and IA 2024 Oct 10, 2019 · The KPLC prepaid meters are very popular as a result of their efficiency as opposed to the traditional meters. Feb 27, 2024 · By following these steps, you can easily retrieve your KPLC token account number directly from your meter box. Email Us. How to check the KPLC meter registration name via SMS? To check if your account is registered under the KPLC upgraded bill system INCMS, send the first part of your account number (without the -01) to 95551, preceded by the word status. 15,000 from the initial value of Ksh. A spot check by Kenyans. 35,000. Mar 5, 2024 · How to register for Kenya Power and Lighting, KPLC Okoa Stima service and access the 7 day Okoa Stima prepay or postpay tokens on credit. Enter PayBill number 888880 5. Damaged meter components: In rare cases, the meter’s internal parts could be damaged or faulty. This form is available for download from the KPLC website or can be picked up from any KPLC office. Here is how it goes. Kenya Power will then generate a KPLC token number for your meter and send it to you via SMS. If the issue persists, contact Kenya Power for professional assistance. The codes are 20-digit numbers that will be entered into the prepaid meters to update the meter’s software. While launching the ‘Update Token Meter Yako’ campaign in Nairobi, the company’s Managing Director, Joseph Siror, stated that the exercise aims to transition prepaid users to a new Jan 16, 2023 · for your meter brand. Mar 25, 2023 · 4 Kenya Railways Unveils New Features for Ksh1,500 Economy Class SGR Train Nov 28, 2023 · KPLC will generate a token number specific to your meter and send it via SMS. How to buy Kenya Power (KPLC) prepaid tokens via Equitel 1. You will receive a confirmation SMS from AIRTEL MONEY immediately. g. When the KPLC CIU meters fail to connect, try these solutions: Ensure the meter is correctly plugged into the socket and powered. co. 95 units for domestic use. Aug 23, 2023 · ADVANTAGES OF THE KENYA POWER METERING SYSTEM. The CIU unit communicates with your actual meter to top up your available power. Energy charges of : – KSh 2. . 10 per unit. Investor Jul 16, 2024 · On June 12, Kenya Power and Lighting Company (KPLC) launched the 'UpdateToken Meter Yako' initiative to upgrade the software on all prepaid token meters. The replacement can be done if there is an issue with your meter, among other factors. After that process, KPLC will send a message with the token details. Learn a simple hack to load KPLC tokens using a different meter in case of emergencies: Purchase Your KPLC Tokens: Buy token units through the official KPLC prepaid paybill number 888880 or alternative KPLC paybill numbers. Load any bought and unused tokens before you update your meter. Customer Service. I am sure what brings you here is to know how to unlock KPLC token meter. Kenya power connection fee costs about Ksh. 4. Kenya Power CIU Unit. So for Sh600 I got 42. Select the amount then click OK. Fortunately, KPLC offers a clear process to help you reverse or reallocate those tokens. 1. ke Nov 16, 2017 · To load the token via vendor, you will need to know your meter number before meeting the vendor. For HEXING meter numbers, press 804 enter or # 3. Power outages due to meter disabling. How to buy KPLC tokens via Equitel. Feb 11, 2024 · Kenya Power has announced the resumption of normal services on token generation and postpaid bill payments. Jun 12, 2024 · Kenya Power has announced to millions of Kenyans who rely on prepaid meters for electricity that they will need to update their token meters by August 31. Feb 21, 2024 · Step 4: Strengthen Network Signal Improve the network signal strength by relocating the CIU closer to the meter box. If Update is successful, your meter will accept the Electricity token. Key in the numbers in the tokens gadget which will later show the number of units. However, you cannot do all this efficiently if your KPLC token meter is not connecting. ) Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque) Cash payment at KPLC Payment office Sep 16, 2021 · The smart meters are devices developed to help Kenya Power reduce losses experienced in its current technology, fixing weaknesses from leakages to illegal connections. Enter account number, which is the meter number assigned by the utility firm. KPLC’s ban on multiple meters under a single connection is part of the company’s sustained efforts to address revenue losses due to infiltration of its meter systems. 2. Joseph Siror has dismissed claims that the new plan to have prepaid customers update their token meters by August is aimed at increasing charges. Reset if tripped. Prepaid Token Re-Allocation Form. To update their meters, customers will key in two codes sent to them via SMS by Kenya Power in the correct sequence. Kenya Power Regions. O Box 30080-00100,Nairobi, Kenya. Enter this number into your KPLC meter to load your purchased electricity. KPLC token meter (R). Enter the Kenya Power business number 888888 for postpaid. For ACTARIS meter numbers, press 100 enter or # 2. Here’s a step-by-step guide on how to check your KPLC meter registration details using the KPLC self-service portal: Access the KPLC Self-Service Portal: Log in to your KPLC self-service account using your registered credentials. Feb 15, 2024 · Via KPLC Self-Service Portal: Access the portal, navigate to ‘Bill/Meter Query,’ enter your KPLC account number, and click ‘Search’ to view your token transactions. Feb 21, 2024 · Incorrect Meter Configuration: Improper setup or registration with KPLC systems. Mar 28, 2023 · This category will see the cost of tokens increased by 19%, from Ksh21. Stage 2: KPLC inspection. Relief for Kenyans as Govt Reduces Nov 10, 2023 · Meter scandals in Kenya Power. If you are a Kenya Power Prepaid token user, you can easily buy KPLC token through M-pesa at the comfort of your own home. Domestic Customers Application Procedure. Select Pay bill and key in 88880 as the business number. Select Eazzy Pay from your Equitel menu 2. KPLC Invalid Mar 21, 2024 · Kenya Power recently initiated a project to upgrade some electricity meters, known as tokens, to ensure their continued functionality beyond the deadline of National Contact Centre. This number represents the amount of prepaid electricity you've purchased. [File, Standard] Kenya Power has announced to millions of Kenyans who rely on prepaid meters for electricity that they will need to update their token meters by August 31. Check your meter number by dialing 100 on the meter and it will be displayed. KPLC meter replacement can be done by KPLC agents responsible for that field. Enter amount you intend to spend and click send. Check wiring connection: Ensure proper wiring without Jul 18, 2024 · National Contact Centre. From the Equitel Menu, Select “Eazzy Pay” 2. USSD & Telephone Number . Dec 8, 2023 · Requesting a Refund or Meter Swap: If you've accidentally credited tokens to the wrong meter, you can contact the person living in the apartment with the wrongly credited meter and request a refund. For the account number, type your meter number and check again to make sure it is correct. Corporate Profile. A confirmation message will come in from M-PESA and then the token from KPLC shows all the transaction details. For SHENZEN meter numbers, press 65, then enter 5. The prepaid token meter is a system consisting of a gadget that connects to the power grid to a small screen with input buttons that allow you to manage your power consumption. 79 per unit. How to load KPLC token number. However, the Kenya Power and Lighting Company (KPLC) has a clear process to help you reverse or reallocate those tokens. High token consumption and meter blocking. 0727378303 is my number Electronic funds transfer (RTGS) to KPLC Bank Account No. Dec 14, 2023 · Understanding KPLC Meter Connection Issues The Role of KPLC and the CIU System. Jun 18, 2024 · The process involves updating the prepaid meter software. 0123456789102 Select business number - KPLC Tokens 3. Planned Power Interruptions. Self-Service Portal. How many tokens for 500? Ksh. National Contact Centre. ke Aug 26, 2023 · Input your meter number. Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps. Tender documents seen by the Nation show the firm will purchase the meters – a vast majority of which are prepaid – over the next two years from Kenya Power revealed that 7. Feb 14, 2023 · Kenya Power is seeking to buy 736,697 electricity meters to address a biting shortage that has frustrated thousands of customers who are seeking new meters, and to replace faulty or stolen ones. Here’s a comprehensive guide to navigate the token reversal or reallocation process smoothly. 3. Reconnect and check if resolved. Then select “Pay Bill” option. If you have more questions, you can contact KPLC customer care by dialing 95551, 0703070707, or 0732170170. Jun 13, 2022 · This contrasts with the post-paid system, which allows customers to use electricity and then pay for it afterward. As the primary electricity provider, KPLC ensures power flow to our homes and introduces innovative solutions for better service management. Secure: the Tokens are very difficult to decrypt and Jul 8, 2020 · Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems. KPLC introduced the token meter way in 2009, which was piloting and later started installing the token meter to those new customers who applied for electricity connection. Meter number: Jun 15, 2024 · There is a form for Postpaid Reallocatio& Refund form for those with Post paid meters. Sep 2, 2022 · Enter the business number, which is 888880, approved by KPLC. After your application is approved, KPLC will have some of its personnel visit your residence to verify the compliance of standards. KPLC sells electricity to millions of people country wide. . 75 units. If you're a postpaid customer, follow these steps to pay your bill: Choose "Pay Bill" in your M-Pesa menu. Enter Kenya Power's business number, 888888. Power Cycle the Meter: Disconnect from power supply. Nov 16, 2017 · To load the token via vendor, you will need to know your meter number before meeting the vendor. After you have filled the form deliver to any KPLC /Kenya Power office near you. Feb 15, 2021 · Kenya Power. 87% to 9,454,819 users. Therefore, you need some help. Jan 16, 2023 · for your meter brand. ke established that the change was effected last week as seen in the difference in tokens purchased on January 3 and January 11, 2024. customercare@kplc. Meter number: Feb 21, 2024 · With the prevalence of KPLC prepaid systems, managing electricity consumption has become easier for Kenyan households. Jul 7, 2024 · Kenya Power revealed that 7. Nov 25, 2019 · READ ALSO: KPLC bill payment - Your guide to Kenya Power Company . 75 per unit (14% increase). Dial *977# or +254 203201000. To buy KPLC tokens using Equitel Money follow these steps. " Feb 2, 2018 · To purchase tokens via mobile money: M-PESA. Wondering how to load KPLC token to my meter? It may be your first time to use prepaid tokens, or you may not have crammed the procedure of loading the tokens. How much does a token meter cost in Kenya? Token-based meters are affordable, ranging from Ksh 2,000 to Ksh 5,000. Saves on communication costs: as there is no communication between the meter and the company. ke May 23, 2024 · KPLC token meters have various uses, ranging from reloading tokens to checking your meter number and electricity usage. Feb 10, 2024 · The Kenya Power and Lighting Company (KPLC) on Saturday, February 10 announced a power outage affecting purchase of electricity tokens. ke Feb 15, 2021 · Kenya Power. Investor Jun 12, 2024 · KPLC prepaid tokens meter. Why Kenya Power will phase out postpaid meters . Key in the 16 digit number sent to you by Kenya Power on your token device. ac rl va rf ei ql kr on qt tk